Terms & Conditions

UK customers Only

Because of the delicate nature of flowers, I can only provide services to brides who are sending their bouquets within the UK. If you are considering celebrating your wedding abroad, please note that it is very unlikely your flowers will survive the return transit time to the UK. If you reserve your spot and your wedding takes place outside of the UK, please understand that your deposit is non-refundable. 

Payments

To secure your booking (wedding date),  £25 deposit is required, which will be redeemed against your final order value. 

Payment can be made via PayPal, credit or debit card via a secure payment link from your invoice which will be emailed to you. You can also pay on web-site.

Upon receiving your flowers, I will issue an invoice for either the total amount or 50% (depending on the order value). Please be aware that if the initial payment is not received within a 48-hour timeframe, I reserve the right to cancel the order. In these instances, any flowers will be disposed and deposit will be kept. 

Turnaround Times

Thank you so much for your patience and for trusting me with your flowers. I completely understand how eager you are to be reunited with them once they're preserved. 

Flower preservation is a delicate, detailed, and time-consuming process that simply can't be rushed. Successful flower preservation depends on a few factors, such as temperature & moisture control, and skipping any of them can leave you with brown, mushy blooms or cloudy resin.

Please allow from 6 up to 9 months from the date that I receive your flowers for your final piece to be completed. In some cases, it may be sooner, but occasionally, it may take a little longer. I always aim to send your piece back as soon as I possibly can. 

Rushing the creative process to fit into specific deadlines often compromises the quality, which is a standard I will not lower.

I will keep you posted about update on each stage of production

Handmade product notice

Each resin piece is individually handcrafted, making one-of-the-kind. Slight variations in colour, texture, or tiny bubbles may be present - these are natural marks of the handmade process and add to the unique character of your item. These are not defects, but rather a testament to the craftsmanship and organic beauty.

While resin may develop an amber hue over time, it will gain a charming vintage quality and remains a timeless option for displaying your flowers. To extend the clarity of the resin, it is recommended to position your item away from direct sunlight or heat sources such as fireplace, to avoid this issue. The sun will inevitably win this contest! 

By ordering, you are accepting of these conditions and they are not classed as defective. 

Design layout

Please be aware that I do not provide design patterns mock-ups as I would rather work in my own creative way while taking the size of the moulds and the kind of flowers into consideration. I design your floral arrangements using my own creative process and methodology as an artist. As soon as your flowers arrive, I will confirm your order again and, if necessary, offer substitutes. Please let me know at the beginning of the process if you have a specific flower or design in mind so I can see if I can work with it. 

Changes in flower colours & Colour correction

Drying and preserving can slightly alter the colours based on the flower type and shade, which is entirely normal and is a natural consequence of the drying process. I us good-quality silica gel during drying, which helps maintain the shape and vibrancy of your flowers. Common transformations may include:

White flowers and pastel shades may develop translucent spots once embedded in resin; these are fragile and often turn to an off-white or cream colour. Some flowers dry significantly better than others. There is a chance that the flowers may lose their vibrancy over time if exposed to constant direct sunlight. 

Light pink can transform into a soft lilac shade. Dark pink and blue may shift to a purple hue. Red roses can turn into a deep burgundy colour—they appear very dark when set in resin, so it's best to balance them with other colours where possible. 

I don't do colour correction often or even offer it as a service, but sometimes it's just needed. If you have concerns about your flowers suitability, please do not hesitate to contact me before booking.

Succulents, Lilies, Callas, Berries, and Fluffy Roses may not preserve well.

Sending Your Flowers to me (packing instructions)

1. Please send me your flowers without delay, preferably within 2-3 days following the event to ensure their freshness.

2. Wrap the stems in damp tissue and secure with tin foil to retain moisture.

3. AVOID PLASTIC PACKAGING at all cost. Wrap flowers in a newspaper or tissue.

4. Pack securely in a spacious box.

5. Leave a note with your name and contact details/order number.

6. Label box as "fragile and contains fresh flowers"

7. Use next day/sign for tracking delivery option. Dropping off is a best option if you are local to me.

8. Depends on your location, I might be able to collect/deliver.

Important note: 

It is the client's responsibility to ensure that the flowers arrive in the best possible condition.  I cannot be held responsible for any damage caused to your flowers whilst they are in transit via any Third Party.

Sending your keepsake to you

Once your order is completed, I will pack and prepare your final piece to dispatch. 

Note, if you are local to me, I will be able to deliver by hand.

Delivery cost is calculated by weight & value of final pieces and dispatched by Royal Mail Next Day tracking service. I will make every effort to follow up on your order if package is delayed and I will provide you with tracking number. In the rare case that your package is marked as delivered but is missing or has been stolen, I cannot be held responsible once it has left my possession. However, I will certainly assist you in any way possible if you need to file a claim directly with Royal Mail.